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Yvonne Ng has over 26 years of experience in the Customer Experience (CX) and Customer Relationship Management (CRM) sector, with a strong focus on strategy development, process optimization, and skill enhancement.
Her professional background includes extensive consultancy and project management engagements with regional clients, particularly in highly regulated industries such as banking, insurance, healthcare, and government. In the healthcare domain, Yvonne’s experience spans multiple areas. She previously worked at General Electric Inc.’s Medical Division, servicing the government and public healthcare sector. Her experience cut across multiple healthcare disciplines such as Diagnostic Imaging, pharmaceutical, radiology, pathology, and hospital operational projects.
As the co-founder of a technology company, Orlig Sdn Bhd. Yvonne brings firsthand experience in leveraging CRM & AI technology to drive business performance and elevate customer experiences.
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